Business Auditing and Consulting
With the increasing pressure to reduce overheads, increase profitability and free up capital for investment in areas of corporate growth, many organisations question the ongoing costs of ICT within their business. Organisations who do not wish to invest in costly in-house resources can outsource to AVTech a part of their support function, such as back filling an absent employee, or their entire ICT responsibilities. Our industry experience coupled with our ability to qualify the best internal and external resources will ensure that our clients always have access to expert skills.
Outsourcing to AVTech is a strategic solution that allows an organisation to focus on its core business while having AVTech manage and support either part or the entire ICT infrastructure of the business.
Resource and Skills
The need for better preventative management processes to tackle challenges before they arise is not a luxury but reality. Full time or part time support staff available onsite or remotely allow businesses to better manage risk, ICT service delivery and response time.
Our human resource and their skills include:
• Level 1 Engineers – Desktop Support, First Line User Support and Telephone and Remote Support.
• Level 2 Engineers – LAN / WAN User Support, Server and Application Administration.
• Level 3 Engineers – Consultants, Solution Architects, Project Team Leaders, Infrastructure Specialists (Security and Content, Networking, Virtualisation, Microsoft, Novell, Citrix/Terminal Services, Email Archiving, Storage and Data Replication, Disaster Recovery etc).
• Software Developers – Software Analysis and programming.
• Software Consultants – Software Business Analysis, Architecture and Design.
• Project Managers – All aspects of project management and responsible for all project parties, risk, time frame and cost controls.
Proactive Onsite
AVTech can provide onsite ICT resources to manage at a number of levels from team/department managers through to ‘break fix’ support engineers. Our professionals can be structured to suit any organisation, adapt to individual business needs, management style, culture and technical complexities.
Service Desk
Even with dedicated ICT resources, sometimes it is difficult to react to the ever changing technology and absence of reliable staff. The AVTech service desk can benefit an organisation in a number of ways:
• Call centre to manage everyday user issues.
• Escalation point for additional resources during busy periods.
• Qualification and escalation point for complex issues.
• Back-filling staff temporarily absent.
• Responsive phone, remote and onsite support.
Service Management System
Service Management System in AVTech’s standard process, SMS is used to electronically track and manage all professional services. The status of each project or request and its related activities are managed by a central service desk management team until completion. The recording of activities will trigger an automatic email informing the client contact(s), the assigned resource(s), and the account manager of information such as work description, scheduled date/time, assigned resource(s), activities completed, and chargeability.