NOC Engineer (internship)

Port Melbourne, Australia
Our Company

Advance Vision Technology (AVTech) have been designing ICT innovations for over 30 years. Our team draws on decades of industry insights. Yet we remain nimble as we deliver strategic solutions to bolster businesses of all shapes and sizes. Our commitment to maximising client value has fuelled our expansion across Australia and Asia. Our start-up spirit continues to spark fresh solutions and our focus on service excellence is as strong as ever.

 

About the Role

 Full-Time

AVTech is seeking an enthusiastic and fresh-minded team player to join our Managed Services team as a Network Operation Centre (NOC) Engineer.

As a NOC Engineer, you will oversee our clients’ networks and computer systems, monitor the performance and capacity of our computer systems, diagnose problems, and respond to network alerts and issues.

  • Proactively monitor aspects of the client’s infrastructure, including network devices and servers, as well as performance and availability;

  • Identify the nature of NOC alerts through AVTech best practices, incident management procedures, and escalations processes;

  • Maintain and monitor Antivirus (AV) and Endpoint Detection & Response (EDR) software;

  • Maintain system back-ups and support disaster recovery;

  • Deploy and maintain software on customer devices;

  • Manage Microsoft Windows workstation and server Operating System (OS) patches;

  • Manage service request tickets throughout the lifecycle;

  • Diagnose and assist remediation of network device, server and network performance monitoring alerts;

  • Build and maintain excellent client relationships;

  • Respond promptly and courteously to all NOC alerts and actively keep customers informed of the progress of incidents;

  • Work as a member of a team that provides high-quality service, is self-motivated, cooperative, effective and maintains interpersonal relationships;

  • Work closely with Managed Services and Service Delivery Team Leaders on day-to-day customer support adhering to Service Level Agreements (SLA);

  • Manage internal NOC systems, policies, and procedures to ensure continuous improvement of services;

  • Coordinate ticket and support resources in a corporate ICT environment;

  • Remain accountable for reducing business risk from day-to-day activities;

  • Documentation and reporting as required;

  • Complete technical training and certification as required.

Requirements & Qualifications
  • Completed or undertaking a Bachelor’s degree Computer Science or a related ICT discipline;

  • ITIL knowledge or certification is preferred;

  • Strong computer literacy and proficiency in MS Office/Antivirus/backup software;

  • Solid experience delivering high-quality customer service via phone and email;

  • Excellent communication and documentation skills;

  • Excellent time management and service resource coordination skills;

  • Ability to work independently while also fostering and promoting a team environment;

  • Exposure to and interest in the following technologies and solutions:

    • Network switches, routers, firewalls and wireless;
    • Desktop and server administration (Windows 7-11, Server 2008-2022);
    • Microsoft Windows Patch Management;
    • Backup and Disaster Recovery;
    • Endpoint security (Antivirus, EDR).
  • Professionally presented;

  • A positive, results-oriented and customer-focused attitude;

  • Self-motivated and if required, willing to work outside the normal business working hours to meet business and client expectations;

  • The ability to adapt to a changing environment that requires proactive and innovative solutions.