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Technical Consultant


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About the Role

 Full-Time

As a Technical Consultant, you will bridge pre-sales, solution design, and delivery functions, providing technical consulting, solution architecture, and delivery assurance to ensure solutions are fit-for-purpose, scalable, and aligned to client requirements.

The role combines deep technical expertise with client-facing advisory, supporting the design, delivery and optimisation of infrastructure and technology solutions for mid-market clients. You will play a key role in owning technical outcomes, supporting project delivery, and achieving strong billable utilisation and commercial performance aligned to business objectives.

This position has a primary focus on Microsoft technologies and services, supporting customer engagement, solution delivery and managed services across Microsoft’s Modern Workplace, Security and Cloud platforms.

  • Deliver high-quality, billable technical consulting engagements with a strong end-customer focus;
  • Deliver consulting, project and advisory services across Microsoft technologies, including Microsoft 365, Intune, Entra ID, Microsoft Defender, Microsoft Purview, Microsoft Teams, SharePoint Online and Exchange Online;
  • Conduct discovery and provide technical advice and recommendations, translating business and technical requirements into fit-for-purpose solutions;
  • Produce solution architectures, technical designs, proposals, and supporting documentation for sales and delivery opportunities;
  • Support new business opportunities through pre-sales technical consulting, solution design, and client advisory;
  • Deliver consulting and advisory services in line with billable utilisation targets, delivery timelines, and commercial performance expectations;
  • Support delivery teams to ensure successful implementation of designed solutions, providing technical guidance, assurance, and escalation support where required;
  • Apply structured methodologies to guide clients through solution design, resource planning, budget management, and risk mitigation;
  • Provide technical mentoring, coaching and knowledge transfer to engineers and project resources;
  • Coordinate technical escalations and engagement with vendors where required;
  • Contribute to the development and adoption of new technologies and solution offerings, including input into solution standards and best practices;
  • Complete technical training and industry certifications as required;
  • Documentation and reporting as required;
  • Travel as required.
Requirements & Qualifications
  • 7+ years’ experience in technical consulting, solution design, and advisory roles (MSP/IT services environment preferred);
  • Proven ability to design and deliver complex infrastructure and systems solutions in client-facing and consulting-led engagements;
  • Excellent presentation and documentation skills, with the ability to translate complex technical concepts to stakeholders;
  • Ability to provide end-to-end technical consulting, solution design and client advisory services across pre-sales, project delivery and operational engagements;
  • Demonstrated ability to operate as a trusted technical advisor, balancing technical outcomes, customer requirements and commercial objectives;
  • Demonstrated experience designing, implementing and supporting Microsoft Modern Workplace, Security and Cloud solutions, including Microsoft 365, Intune, Entra ID, Defender, Teams, SharePoint Online and Exchange Online;
  • Experience delivering Microsoft-focused projects, migrations, security improvements and technical transformation initiatives within client environments;
  • Bachelor’s degree in Computer Science, Information Technology or a related ICT discipline (or equivalent industry experience);
  • Relevant Microsoft certifications across Microsoft 365, Security, Azure technologies highly regarded.

Core Technical Capabilities:

  • Enterprise infrastructure, cloud and modern workplace solutions, including Microsoft 365, Intune, Microsoft Teams, SharePoint Online, Exchange Online, Windows Server, Azure and hybrid environments;
  • Cloud, virtualisation and platform technologies, including Azure, VMware, Hyper-V, Nutanix and hybrid cloud solutions;
  • Enterprise networking, connectivity and security technologies, including TCP/IP, DNS, DHCP, VLANs, routing, switching, firewalls, VPNs and secure remote access technologies;
  • Infrastructure operations and service resilience, including monitoring, performance optimisation, capacity planning, backup, disaster recovery and system lifecycle management;
  • Microsoft Modern Workplace, Identity, Security and Compliance solutions, including Microsoft Entra ID, Microsoft Defender, Microsoft Purview, device management, information protection, data governance, compliance, records management and security best practices;
  • Automation, troubleshooting and problem resolution, including advanced root cause analysis, PowerShell scripting and operational optimisation;
  • Technical governance, solution assurance and delivery management, including technical documentation, solution design, testing, change implementation and ITIL-aligned service  management processes.
  • Professionally presented;
  • A positive, results-oriented and customer-focused attitude;
  • Self-motivated and if required, willing to work outside the normal business working hours to meet business and client expectations;
  • The ability to adapt to a changing environment that requires proactive and innovative solutions.


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