ProCare Managed Services

Managed services strengthen your IT operations through hands-on support from a dedicated team of local experts.

An illustrative banner for ProCare Managed Services. A human hand holds a sphere surrounded by circular data graphics, including a large pie chart and various bar graphs and line charts, all representing business growth and IT operations.

We manage IT, you manage business

Internal IT teams are stretched thin juggling day-to-day tasks while managing increasingly complex systems. AVTech ProCare augments your existing capabilities, stepping in to manage the high-effort, high-impact areas that slow your team down.

With access to a dedicated team of certified experts, you can offload time-consuming responsibilities, close skill gaps and ensure your entire IT environment is proactively managed from endpoints to infrastructure.

Tell Us What You Need

Managed Endpoint Detection & Response

Protect your environment with continuous 24/7 alerts and rapid ticketing. Our expert team proactively identifies and resolves endpoint threats, ensuring your systems remain secure and compliant.

Managed Servers

Keep your business running smoothly. Our certified specialists proactively manage and monitor your on-premises and hybrid server systems, swiftly addressing issues before they become problems, ensuring maximum uptime.

Managed Network Devices

Gain superior visibility and control over your network infrastructure. Our proactive, 24/7 alerting and best-practice patch management ensure routers, switches, and firewalls operate securely and efficiently.

Managed Workstations

Simplify endpoint management. Proactive patching and compliance monitoring ensure workstations meet industry standards, significantly reducing vulnerabilities and securing your critical business operations.

Managed Firewall

Strengthen your first line of defence against cyber threats. Our continuous monitoring and rapid incident response protect your network infrastructure, supported by proactive policy management and essential firmware updates.

Managed Backup

Safeguard your business continuity. Our fully managed, encrypted backup solutions ensure your critical data remains secure and easily recoverable, offering peace of mind and readiness for any scenario.

Infrastructure Assessment

Stay ahead of potential IT challenges. Our comprehensive annual assessments conducted by senior experts deliver actionable insights and recommendations, ensuring your infrastructure remains robust and future ready.

Managed services that drive results

Proactive Support & Management

Gain access to certified specialists who understand your environment. Our team proactively supports your business, applying insights from similar engagements to keep your systems optimised, secure, and aligned to your evolving needs.

Stronger Security Posture

Ease internal pressure by outsourcing time-consuming and complex IT functions. With clear reporting and ongoing guidance, we help your team focus on strategic initiatives while we maintain stability, uptime, and operational consistency.

Improved Efficiency & Consistency

By augmenting components of your IT management, you reduce the pressure on your internal team. Remain informed and in control of your environment through our regular high level reports, and in the process allow your resources to focus on key priorities rather than routine tasks.

MSP Accountability & Industry insight

We understand the responsibility that comes with managing critical IT systems. With ProCare, you gain a partner with decades of experience and a strong governance model trusted to uphold performance, reliability, and accountability.

Improved Transparency & Reporting

ProCare includes structured reporting and regular engagement. We maintain visibility and alignment with your goals ensuring accountability, honest performance tracking, and responsiveness to your evolving business needs.

Our partners

"AVTech is a partner, not just a supplier. They understand our business and go above and beyond with their delivery. Their proactive management tool has helped our IT team stay ahead of system issues, making business more efficient and effective. Freed from boring routine maintenance, we can now focus on more interesting and rewarding work."

Patrick O'Brien
Head of Information Technology & Communication - Diabetes Victoria

Your partner in Managed Services

Simple Escalation

We’re committed to exceptional service. That’s why we provide customers with access to a clear, structured escalation framework ensuring fast, accountable resolution.

On-site Capacity

Not all issues can be handled remotely. That’s why our engineers provide national on site support ensuring timely, hands-on assistance when it matters most.

30 Years of Experience

With decades of experience shaping our delivery and governance, you can be confident in receiving consistent, reliable service and expert support.

Technical Certification

Our team holds certifications from leading technology providers enabling us to design, implement and manage modern systems with confidence and expertise.

We are ready to support your business, are you?

We help businesses like yours take control of IT challenges with clarity, speed and confidence. Ready for a proactive, results-driven approach?

Talk to our team today, no pressure, just smart advice.

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