Microsoft Dynamics 365
Dynamics 365 offers AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations. Use them individually or together to connect teams, processes, and data for improved efficiency and new insights.
CAPABILITIES
What can you do with Dynamics 365?
Discover how to become more agile, data-driven, and innovative with flexible, AI-powered applications that adapt to your needs.
Connect your data across departments
Bring all your business data together with flexible applications that work with your existing systems. Automate repetitive business processes with AI and autonomous agents and enhance customer interactions using tools that support every business function. AI-powered insights help you connect data across apps, giving you a clearer view of your business so you can make smarter decisions and improve outcomes across teams.
Remove barrier to innovation
Connect with your other Microsoft products to simplify data sharing between systems and processes. Manage data in real time, track customers, and streamline workflows with Copilot in Dynamics 365 apps, helping you to connect your business data with everyday tools like Microsoft Teams and Outlook. With low-code tools that connect smoothly to Dynamics 365, even non-developers can automate workflows, build custom apps, and turn ideas into action.
Adapt to anything
A flexible, scalable architecture supports growth, making it easy to add new features. Automate tasks like work orders, lead scoring, contract management, scheduling, and project tracking with customizable workflows. Stay agile and ready for the future with built-in AI, advanced analytics, and the Internet of Things.
Deliver more value in less time
Transform business processes and scale individual impact with Copilot embedded in Dynamics 365 apps and agents that work alongside employees to help make faster decisions, optimize operations and better engage customers. Get started with agents pre-built for Dynamics 365 and Microsoft 365 applications, or create custom agents for any process using Copilot Studio.
SOLUTIONS
Move from a system of record to a system of action
Modernise your CRM
Enhance customer relationships across sales, marketing, and service with an agentic CRM solution.
Achieve more with agentic ERP
Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution.
Improve sales efficiency
Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
Personalise service experiences
Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
PRODUCTS
Do more with agentic business applications to help run your organisation
See how AI and agents work with Dynamics 365 to give every team an edge.
Dynamics 365 Sales
Close more deals and increase seller efficiency with an AI-powered CRM solution.
Dynamics 365 Customer Insights
Create engaging experiences by uniting customer data with real-time journeys and Microsoft Copilot in Customer Insights.
Dynamics 365 Customer Service
Empower service representatives to resolve issues quickly using generative AI and automation.
Dynamics 365 Contact Center
Transform customer engagement across digital and voice channels with an all-in-one solution.
Dynamics 365 Field Service
Transform your service operations, deliver exceptional service, and improve customer experiences.
Dynamics 365 Supply Chain Management
Use the flexible, collaborative, connected platform powered by Copilot to better navigate disruption.
Dynamics 365 Finance
Maximize financial visibility and profitability.
Dynamics 365 Commerce
Deliver connected, personalized buying experiences with help from AI.
Dynamics 365 Project Operations
Connect your project-centric business in one application.
Dynamics 365 Human Resources
Optimize HR programs and improve the workforce experience with an adaptable solution that grows with you.
Dynamics 365 Business Central
Connect finance, sales, service, and operations to work smarter, adapt faster, and perform better.
Dynamics 365 Sales
Close more deals and increase seller efficiency with an AI-powered CRM solution.
SALES
Dynamics 365 Sales
Close more deals and increase seller efficiency with an AI-powered CRM solution.
MARKETING
Dynamics 365 Customer Insights
Create engaging experiences by uniting customer data with real-time journeys and Microsoft Copilot in Customer Insights.
CUSTOMER SERVICES
Dynamics 365 Customer Service
Empower service representatives to resolve issues quickly using generative AI and automation.
CUSTOMER SERVICES
Dynamics 365 Contact Center
Transform customer engagement across digital and voice channels with an all-in-one solution.
FIELD SERVICES
Dynamics 365 Field Service
Transform your service operations, deliver exceptional service, and improve customer experiences.
FINANCE
Dynamics 365 Finance
Maximize financial visibility and profitability.
FINANCE
Dynamics 365 Project Operations
Connect your project-centric business in one application.
SUPPLY CHAIN
Dynamics 365 Supply Chain Management
Use the flexible, collaborative, connected platform powered by Copilot to better navigate disruption.
SMALL & MEDIUM BUSINESS
Dynamics 365 Business Central
Connect finance, sales, service, and operations with a solution trusted by more than 50,000 small and midsize businesses.
AGENT
Explore business process agents in Dynamics 365
Discover how the right agents can transform the way your team gets work done.
Accelerate revenue with prebuilt and custom sales agents
Boost your team’s productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond.
Sales Qualification Agent
Free sellers’ time by prioritising and engaging leads with an always-on AI agent.
Sales Close Agent
Autonomously analyze deals to equip your sellers with insights they need to win. Now in preview.
Sales Order Agent
Streamline order creation and fulfillment to help teams move faster from quote to cash with an AI-powered agent.
Sales Research Agent
Get answers to complex sales and operations questions and turn raw data into actionable insights.
Custom sales agents
Create custom sales agents tailored to your workflows and data using Copilot Studio.
Elevate your service with prebuilt and custom agents
Increase efficiency and cut costs using autonomous agents to address emerging issues, uncover knowledge, and automate tasks.
Customer Intent Agent
Enable evergreen self-service by discovering intents from customer conversations across channels. Also available in Dynamics 365 Contact Center.
Customer Knowledge Management Agent
Keep knowledge articles perpetually current by uncovering insights from case notes and other artifacts. Also available in Dynamics 365 Contact Center.
Case Management Agent
Automate the case lifecycle to reduce handle time and alleviate the burden of manual tasks on service reps.
Quality Evaluation Agent
Monitor service quality across customer interactions—from service reps to self-service agents.
Scheduling Operations Agent
Equip dispatchers with an agent to optimize technician schedules as conditions change throughout the day. Now in preview.
Custom service agents
Create custom service agents tailored to your workflows and data using Copilot Studio.
Transform finance and operations with prebuilt and custom agents
Streamline operations and decisions using agents that help orchestrate supplier engagement, optimize resource planning, and enable timely billing.
Procurement Agent
Manage supplier communications autonomously to confirm order delivery and proactively address risks, preempting costly delays. Now in preview.
Payables Agent
Help automate invoice processing to reduce manual effort with an AI-powered agent.
Account Reconciliation Agent
Match and clear transactions between ledgers autonomously to help finance teams close their books with less manual work. Now in preview.
Time, Expense, and Approvals Agents
Manage time and expense entry and approval autonomously to ensure projects stay on track and within budget. Now in preview.
Custom finance and operation agents
Create custom finance and operations agents tailored to your workflows and data using Copilot Studio.
FEATURED NEWS
What’s new and notable
GET STARTED
Take the next step with Microsoft 365 Dynamic
Learn more about Microsoft Dynamic 365 products, discuss use cases, or get pricing information.
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