ProCare | Managed Workstations
Expert device management to improve security, simplify support, and enhance the user experience.
Device management services that shift endpoint support from reactive to proactive
Desktop support is a familiar yet exhausting service for many IT managers. It consumes significant time: troubleshooting software failures, slow devices, and operating system applications that lock users out, yet the queue never fully clears.
Handling large volumes of tickets daily leaves little to no time for the strategic work that moves the organisation forward.
AVTech’s managed workstations service replaces that pattern with a defined operational model that reduces support requests. We monitor devices continuously, so performance issues are identified and addressed before they generate helpdesk tickets.
Software is configured to a baseline and deployed at regular intervals to keep the operating system current. Patch management is centralised and scheduled, which limits exposure and user disruptions. The support queue shrinks not because requests are being managed faster, but because fewer issues arise.
AVTech provides a structured endpoint management service, not an outsourced helpdesk. The goal is to reduce the volume of reactive support for the end user, IT team and the business and ensure devices are consistently operating at peak performance.
Patch compliance that holds up under audit
AVTech's Managed Workstations service operates within the ProCare Managed Services framework, giving organisations a single, coordinated model for endpoint and infrastructure management.
Eliminating Patching Exposure and Capacity Gaps
The problem for most IT teams is not a lack of visibility. It is a lack of capacity to act on what the vulnerability scanner is already reporting. Without the capacity, critical vulnerabilities are only addressed when they become urgent or make the news, while lower-severity patches accumulate across operating systems, browsers, and applications.
Audit and Essential Eight Readiness
The aggregate exposure across the systems compounds and is difficult to close when it’s time for an audit or cyber insurance renewal. For organisations preparing for an Essential Eight assessment, this matters directly. Our patch management as a service model provides documented evidence of sustained patching processes, not just at a point in time when renewal is due.
Secure Management for Distributed Workforces
Desktops, laptops, and phones that used to be on corporate networks now operate across home connections, mobile data and shared spaces, presenting new challenges for secure device management and distributed workforces. Devices that fall outside the corporate perimeter miss out on critical updates and need manual intervention to update and bring them in line with compliance. It’s difficult to manage when your workforce is scattered across different locations.
Full fleet visibility and device management for a distributed workforce
Most organisations carry patching exposure across outdated operating systems, unpatched browsers, and third-party applications with known vulnerabilities.
Here is how we help our customers overcome these challenges:
IT leaders have an accurate and current view of their entire fleet in a centralised location: enrolment status, patch compliance, configuration baseline enforcement, configuration deviations and active alerts. Fleet-wide documentation exists and is accessible whenever it’s needed.
AVTech’s device management approach uses centralised tooling that provides consistent visibility and control no matter where a device is located. When an authorised device connects, patches and software updates are deployed and logged automatically, without manual intervention.
AVTech’s managed patch management service addresses vulnerabilities promptly and consistently. Patches for operating systems are assessed, tested, scheduled to avoid disruptions to users and deployed on a defined cycle. Individual exceptions are tracked and resolved to ensure your entire fleet is always compliant.
We help you understand your patch coverage through reports that support internal governance and external audit processes. CIOs and COOs preparing for a cyber insurance renewal or an external audit can access documented evidence at any time to support the process.
If your organisation needs to manage and secure endpoint devices alongside patch management as a service, we provide a Managed Endpoint Detection and Response capability to further protect your device fleet against threats.
Organisations seeking to extend their device management for remote workforces can explore AVTech’s Endpoint Management capability.
Our partner
We foster strong, long-term relationships with leading technology partners.
"AVTech is a partner, not just a supplier. They understand our business and go above and beyond with their delivery. Their proactive management tool has helped our IT team stay ahead of system issues, making business more efficient and effective. Freed from boring routine maintenance, we can now focus on more interesting and rewarding work."
Why partner with AVTech for Managed Workstation Services?
Organisations seeking a dependable managed services provider require much more than reactive support. AVTech delivers managed desktop services that combine proactive support, transparent operations, and practical advisory guidance with clearly defined outcomes.
Dedicated Support
AVTech’s national team of Level 1 to Level 3 engineers provides on-site support as part of our managed desktop service, so it is available when you need it.
Why partner with AVTech for Managed Workstation Services?
Organisations seeking a dependable managed services provider require much more than reactive support. AVTech delivers managed desktop services that combine proactive support, transparent operations, and practical advisory guidance with clearly defined outcomes.
Proactive Approach
Clients are assigned dedicated account managers who understand your environment, fleet composition and compliance obligations. Issues are escalated through known channels, and the service is calibrated to your organisation’s specifications.
Why partner with AVTech for Managed Workstation Services?
Organisations seeking a dependable managed services provider require much more than reactive support. AVTech delivers managed desktop services that combine proactive support, transparent operations, and practical advisory guidance with clearly defined outcomes.
Proven IT Experience
AVTech has been supporting Australian organisations with device management services for more than 30 years. For organisations that need managed patch management but do not have in-house capacity, we can provide you with end-to-end support that frees up your IT leaders to focus on strategic infrastructure work.
Take control of your workstation management
Discover how ProCare Managed Workstations can reduce IT overhead, improve device reliability and give your team the support they need to stay productive.
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