ProCare | Managed Network Devices

Streamline performance, tighten security and ensure uptime with fully managed network device support and control.

Enhance and elevate your IT network

Your network underpins every part of your business, from communication to critical applications. But managing routers, switches and wireless access points across a distributed environment is complex and resource intensive. Reactive internal IT teams are often not equipped for continuous device oversight.

ProCare Managed Network Devices delivers expert management and intelligent alerting to keep your infrastructure performing at its best. We help you identify issues faster, improve visibility and maintain reliable, secure connectivity that supports your operations without the overhead.

Unlock your network potential

Minimise Costly Downtime

24/7 intelligent alerting and rapid response help resolve network device issues quickly, minimising outages and maintaining business continuity across your operations.

Strengthen Your Security Posture

We help secure your infrastructure by managing network devices with current configurations, visibility and timely response, reducing risk and supporting your broader security posture.

Gain Predictable IT Costs

Avoid reactive support costs. Our fixed-fee model ensures consistent network performance and simplifies budgeting across device support and lifecycle management.

Boost Network Performance

We identify and address performance issues across routers, switches and wireless devices, improving reliability, reducing bottlenecks, and supporting day to day productivity.

Leverage Expert Resources

Our specialists manage complex multi-site networks with best-practice configurations and rapid fault resolution, ensuring devices are secure, compliant and optimised.

Inside our solution

24/7 Alerting with Proactive Oversight

We provide proactive monitoring during business hours, with 24/7 automated alerting that ensures critical device issues are flagged and escalated promptly for resolution.

Intelligent Escalation Process

Alerts are prioritised based on severity and routed to certified engineers for rapid investigation via SLA based on your Services agreement. Ensuring the right issues are addressed quickly, before they disrupt your operations.

Broad Device Coverage

Our service covers essential infrastructure including routers, switches, wireless access points, UPS devices and environmental sensors, giving you visibility across your entire network layer.

SNMP-Based Performance Insight

We collect detailed telemetry via SNMP and other protocols, enabling early detection of degradation, faster root cause analysis and smarter device performance management.

Regular Monthly Reporting

Receive scheduled reports with device health summaries, alert trends and service activities, giving you the insight needed to plan upgrades, reduce risks and demonstrate IT value.

Our partner

We foster strong, long-term relationships with leading technology partners.

"AVTech is a partner, not just a supplier. They understand our business and go above and beyond with their delivery. Their proactive management tool has helped our IT team stay ahead of system issues, making business more efficient and effective. Freed from boring routine maintenance, we can now focus on more interesting and rewarding work."

Patrick O'Brien
Head of Information Technology & Communication - Diabetes Victoria

Your network deserves the best

Expertise Grounded in Experience

With over 30 years supporting Australian businesses, we bring stability, accountability and technical excellence.

Proactive by Design

We don't just react, we prevent. Our success is measured by the resilience and performance of your network.

Fit for Purpose

We tailor monitoring and support to your environment, balancing standardisation with what your business actually needs.

Business Aligned Service Focus

We translate network data into actionable insights that help reduce risk, increase uptime and support business goals.

Improve reliability across your network

Contact us to learn how ProCare can help you streamline device management, reduce risk and keep your network performing at its best.

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