Unified Communications
Simplify business communication with a secure, all in one platform that keeps your people connected from any device.
Replace legacy phone systems with a Unified Communications platform
In most mid-market organisations, communication environments have evolved through the accumulation of disparate technologies, not design. Ageing on-premise PBX hardware sized for a different headcount and configured for a different working pattern is expensive to maintain, difficult to scale across multiple sites, and increasingly unable to support hybrid and remote working.
Alongside it often sits a video platform, a messaging application, and a conferencing tool, each with its own licence, support arrangement, and limitations, further complicating the technology stack.
Communication gaps between disconnected tools slow decision-making in the modern workplace, with IT teams carrying the overhead of managing multiple vendor relationships. As staff move between the office, home, and site, a system built around a physical handset at a fixed desk is no longer fit for purpose.
Unified communications solutions consolidate voice, video, and messaging into a single managed platform, accessible from any device or location. Our cloud business phone system eliminates hardware refresh cycles and capital expenditure on legacy telephony.
Drive your mission forward with Unified Communication-as-a-serivce (UCaaS)
Boost Team Productivity and Collaboration
Keep your people connected across locations and devices. Empower faster decisions, real-time collaboration and a consistent user experience through one unified platform.
One Platform, Fewer Tools, Lower Cost
Consolidate voice, video, and messaging into a single platform. Reduce licensing complexity, eliminate tool sprawl, and remove the overhead of managing multiple communication vendors.
Scale without Infrastructure Investment
Add users, sites, or capabilities as the business grows, without additional hardware procurement or on-site installation. Cloud PBX scales on demand, aligned to the needs of your organisation.
Built-in Security and Compliance
AVTech's unified communications solutions have built-in encryption, access controls, and data handling practices aligned with Australian regulatory requirements, especially relevant in finance, healthcare, and government sectors.
Eliminate PBX Hardware Costs
Replace ageing on-premise infrastructure with a hosted cloud phone system. No more capital expenditure on hardware refreshes. Reduce maintenance overhead and remove the operational risk of end-of-life telephony equipment.
A Single Accountability Point
Manage platform selection, migration, number porting, and ongoing support through one relationship. No more coordination between multiple vendors when something needs attention.
Powering your unified communications ecosystem
Deliver reliable cloud telephony with intelligent call management accessible from any device, without on-premise hardware. Enjoy advanced call handling, voicemail-to-email, mobile access, and seamless integration across devices, ensuring clear, consistent connectivity.
Enable teams to meet, present, and collaborate with high-quality, browser-based video conferencing and screen sharing across devices without additional software installation, for both internal and external stakeholders.
Real-time messaging and file sharing are integrated within the same platform as voice and video. Presence indicators show team members’ availability across the organisation, making every conversation smarter and easier to manage.
Utilise Microsoft Teams integration as your cloud telephony layer. This allows you to extend the life of existing software investments instead of completely replacing them.
Equip your service teams with integrated tools like call routing, live dashboards, and call analytics. AVTech coordinates your entire number porting and migration management to ensure minimal downtime and fewer business disruptions during the transition.
Improve productivity with AI features that transcribe meetings, summarise key points, and provide real-time assistance. This is backed by ongoing platform management, monitoring, and support so you can resolve issues through a single, accountable partner.
Our partners
We foster strong, long-term relationships with leading technology partners.
"We live in a highly connected world and, although we have had to deal with a lot of change and uncertainty over the past 18 months, the reliability, flexibility and responsiveness of RingCentral’s unified communications solution has ensured the continuity of our library’s services to our community."
"We really needed to increase our IT capabilities, but we found that the companies we were working with just weren't able to deliver it. We changed to AVTech, who are fabulous and respond to every need we have. I really value our relationship with AVTech."
A holistic approach to Cloud Telephony and Unified Communications in Australia
Instead of recommending a preferred product, AVTech assesses the organisation's environment, workflows, and compliance requirements before selecting the right UCaaS or cloud PBX platform for your business.
Our vendor-agnostic approach provides Australian organisations with a guided, supported migration away from legacy telephony and licence reselling.
Solution First, Not Vendor First
AVTech follows a vendor-agnostic approach for all clients. It means we select your platform after a thorough assessment of existing infrastructure, your employees’ working patterns, integration requirements with tools such as Microsoft Teams, and any compliance obligations relevant to your industry.
Based on this assessment, we’ll recommend a tailored solution that fits your business needs, not one based on vendor incentives.
A holistic approach to Cloud Telephony and Unified Communications in Australia
Instead of recommending a preferred product, AVTech assesses the organisation's environment, workflows, and compliance requirements before selecting the right UCaaS or cloud PBX platform for your business.
Our vendor-agnostic approach provides Australian organisations with a guided, supported migration away from legacy telephony and licence reselling.
Streamlined Porting and Deployment
For Australian organisations migrating from a legacy or hosted business phone system, this migration carries risk if it is not planned correctly. That’s why AVTech’s locally based team manages the full lifecycle: from assessment and platform selection through to migration, number porting, and post-go-live support.
Our change management expertise comes from more than 30 years of planning and supporting Australian businesses through technology transitions.
A holistic approach to Cloud Telephony and Unified Communications in Australia
Instead of recommending a preferred product, AVTech assesses the organisation's environment, workflows, and compliance requirements before selecting the right UCaaS or cloud PBX platform for your business.
Our vendor-agnostic approach provides Australian organisations with a guided, supported migration away from legacy telephony and licence reselling.
Built-In Security & Australian Compliance
Security and compliance are built into your infrastructure, not added on last or as an afterthought.
AVTech's unified communications solutions are designed with built-in encryption, access controls, and data residency practices aligned with Australian regulatory requirements, a non-negotiable for organisations operating in highly regulated environments, such as finance, healthcare and education.
A holistic approach to Cloud Telephony and Unified Communications in Australia
Instead of recommending a preferred product, AVTech assesses the organisation's environment, workflows, and compliance requirements before selecting the right UCaaS or cloud PBX platform for your business.
Our vendor-agnostic approach provides Australian organisations with a guided, supported migration away from legacy telephony and licence reselling.
Maximise Your Microsoft 365 Investment
For organisations operating in a Microsoft 365 environment, AVTech's Microsoft 365 consulting capability ensures the unified communications platform is configured to work within and extend your existing Microsoft environment instead of operating alongside it as a separate tool.
Is your business ready for the future of communication?
Speak with our team to explore how a tailored Unified Communications solution can support your growth and agility.
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