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Answer: This is case dependent. When you hire a full-time employee, you’re responsible for salaries, benefits, training, and overhead costs. Through on site support you get access to skilled IT professionals without the long-term commitment or administrative burden. 

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Answer: We take the time to understand your business, technical requirements, and department dynamic before we assign an IT resource. Our team has extensive experience in placing highly skilled engineers who integrate seamlessly with internal teams. If needed, we can adjust placements to ensure the best fit for your organisation. 

Depending on your onboarding process this may mean selecting a consultant profile or conducting a technical interview with our resource. 

Answer: For longer term 'active support' backfill is a topic discussed before generating a services agreement. This is to ensure continuity by providing backup resources or alternative support options while your assigned engineer is on leave. Our goal is to minimise any disruption to your operations, so we proactively manage resource availability to keep your IT running smoothly.

Answer: If you feel the assigned resource isn’t the right fit, we’ll work closely with you to understand the concerns and work to provide a suitable replacement. Our flexible engagement model ensures that you always have the right IT support in place.

Answer: For longer term 'Active Care' engagements we offer On Site support nationally in both Australia and New Zealand.

For project work and shorter agreements, we mainly service Melbourne and Brisbane, with scope for regional support in both Victoria and Queensland. Remote support is available nationally for all of Australia and New Zealand regardless of scope.