Key IT Operational Challenges for Teams in 2025:
High staff turn over:
-32% of IT professionals report that they are likely to change jobs in the next 12 months. High turnover leads to understaffed IT department, staff burnout, and reduced efficiency. These factors contribute to the 62% of employees who feel “physically and emotionally drained”.
Projects and day to day activities:
-Tight project deadlines or simply day to day IT tasks may be encumbering your IT department. Reducing and sometime hindering time spent focused on strategy.
Complexity and technology creep:
-IT is an intricate and ever evolving landscape. As your business environment continues to grow increasingly complex, so do the demands on your technology and workforce. As a result, skill gaps may emerge over time.
Complex IT Project Support
Day to day IT support
IT Resource Backfill
Annual leave coverage
What is Staff Augmentation?
At its core ‘Staff augmentation’ is a form of outsourcing, where for a period of time specialists increase your organisations IT capability. This engagement provides access to quality talent without the long-term commitment of screening, hiring and training new permanent staff.
The vast majority of businesses that employ this outsourcing strategy already have an internal IT team, Staff augmentation is not so much about replacing your in-house resources as it is bolstering them. Companies may consider using this strategy for a variety of reasons, a few which are outlined above
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Industry Specific Expertise
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Minimised Risk & Downtime
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Efficient and Cost-effective Projects
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Enhanced IT Department Productivity
- Proven Value and Long-Term Support
Why use an MSP?
Projects that your business complete annually, AVTech may be doing frequently with organisation in your vertical and at higher levels of complexity. When a business chooses to work with an experienced MSP like AVTech business disruption, downtime, and potential risks from a project are generally reduced.
Without the time and cost to hire, your IT department now has more time to pursue strategic objectives whilst being able to gain insights from an MSP. Businesses consistently experience value from this arrangement. As 2024 concluded this is why 77% of our engineers were permanently assigned to a customer site. (*on a full-time or part-time basis).
*Managed Service Provider (MSP)
Certified in 20+ solution spaces
AVTech has a proven track record of supporting customers complex and unique environments, boasting more than 30 years of experience in this ever evolving industry.
Why businesses prefer to work with AVTech.
AVTech offers more than just a service, it builds and fosters a trusted partnership. We understand and respect the level of trust required for an MSP to support your IT, being one of your most critical businesses functions. AVTech has been building dependable partnerships for over 30 years, constantly exceeding expectations and providing valuable guidance to each of our customer’s unique environments.
FAQs
Answer: This is case dependent. When you hire a full-time employee, you’re responsible for salaries, benefits, training, and overhead costs. Through on site support you get access to skilled IT professionals without the long-term commitment or administrative burden.
Speak to our team and learn how we can scale with your business
Answer: We take the time to understand your business, technical requirements, and department dynamic before we assign an IT resource. Our team has extensive experience in placing highly skilled engineers who integrate seamlessly with internal teams. If needed, we can adjust placements to ensure the best fit for your organisation.
Depending on your onboarding process this may mean selecting a consultant profile or conducting a technical interview with our resource.
Answer: For longer term 'active support' backfill is a topic discussed before generating a services agreement. This is to ensure continuity by providing backup resources or alternative support options while your assigned engineer is on leave. Our goal is to minimise any disruption to your operations, so we proactively manage resource availability to keep your IT running smoothly.
Answer: If you feel the assigned resource isn’t the right fit, we’ll work closely with you to understand the concerns and work to provide a suitable replacement. Our flexible engagement model ensures that you always have the right IT support in place.
Answer: For longer term 'Active Care' engagements we offer On Site support nationally in both Australia and New Zealand.
For project work and shorter agreements, we mainly service Melbourne and Brisbane, with scope for regional support in both Victoria and Queensland. Remote support is available nationally for all of Australia and New Zealand regardless of scope.
Answer: Customer service remains our top priority. Businesses work with us because they know what to expect, we are long term dependable partners, consistently delivering on projects. We've provided IT managed services in Melbourne for over 30 years, and in the process worked across the major verticals. Over 2,000 companies rely on AVTech for ongoing technical support.
Greater IT results start with a conversation
Let's help your business evaluate if 'Staff Augmentation' is a fit for your IT strategy.
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